How it works
We automate outreach, speed up intake with AI & VOB, and turn every interaction into actionable insights - all in one Marketing + Admission CRM.
Outreach & referral marketing
Maximize warm relationships at scale with iOS card scanner, on-the-go activity logging, email campaigns and tracking relationship quality
Streamlined Admissions
Move cases faster with smart workflows, using AI-assisted intake forms, AI on medical records, and case-level automations
Integrated Ecosystem
Sync with your tech stack - upstream and downstream, including EHRs, call tracking, and email - no more double entry
Analytics Driven Decisions
Turn activity into insight. Understand marketing ROI, conversion bottlenecks, and where to double down
Insurance Verification
New Resilience helps behavioral health teams verify coverage faster so they can make quicker financial intake decisions and move qualified patients into treatment without unnecessary delays. It is built for residential, PHP, IOP, and outpatient programs that need a faster way to understand coverage and keep admissions moving.
We built our VOB workflow because too many admissions opportunities were being lost to slow turnaround times, incomplete policy details, and back-and-forth manual work.
Faster admissions decisions
Run VOB earlier in the intake process so your team can confirm coverage sooner and prioritize the right next steps.
Better financial visibility
Eligibility and benefits data help your team understand coverage before care begins, so admissions can focus time where reimbursement potential is stronger.
Broad payer support
New Resilience supports a wide range of commercial and government payers, helping teams work from one system instead of chasing information across multiple tools.
Automated re-verification
Stay ahead of policy changes with automated re-verification, so your team is less likely to be surprised by termed coverage, benefit resets, or changes after admission.
seamless integrations
Out of the box, New Resilience integrates with leading behavioral health EHRs such as BestNotes, Alleva, Kipu, and Ritten, along with call tracking platforms like CTM and CallRail. For other systems, we integrate via API, eliminating the need for manual data transfers.
Agentic AI
Ask a question the way you'd ask a teammate and get an answer in seconds, with every number backed by a real record in your CRM. It finds what needs your attention and writes the follow-ups for you to review before they go out. Used by treatment centers across residential, PHP, IOP, and outpatient care.
Gather insights
Ask about your referral sources, inquiries, clients, census, or tasks in plain English. Every answer points back to the real records it came from, so you can trust what you're looking at. Ask what your census looks like today, or why admissions are sliding. You get live occupancy, a forecast, capacity by facility, and the specific thing driving the number.
Inquiry Conversion
Your team is taking calls and still losing winnable ones. Our AI agent pulls signal from CTM, your EHR, and past conversion patterns, then tells your admission coordinator live, on the call, what this specific family needs to hear to trust your facility. Same call volume, more admits.
Catch the ones slipping away
Our AI agent reads every inquiry and referral source and tells you who's gone quiet. When you said you'd follow up and never did, it brings that back in your own words, with how long it's been sitting.
Admissions Coordination
Agents schedule assessments, send reminders, and handle document collection, eliminating the back-and-forth that loses families between intake and admission.
Client reviews
Kelly Dunbar
Director of Client Engagement at Lakewood Center
I have been using New Resilience for almost a year. I have used other CRMs in the past and New Resilience by far is the easiest and most intuitive to use. I especially love the AI features. I upload records and ask questions and just this morning asked about inquiries in the month of July, referral sources, closed inquiries and the AI agent gave me the information in a matter of a minute or less. Pranoy and AB are spectacular to work with; they have been so responsive to questions and ideas that I have had. I wholeheartedly recommend.
Tom Parker
Director of External Relations at Lindner Center of Hope
New Resilience has helped me build a data base and keep my sales activities on track. Both functions are supported by AI that help save time and money. Less expensive than other Marketing and Admission CRMS, New Resilience is a gold standard choice that the mental health and addiction industry are talking about. Plus, their creators and support staff are friendly and eager to answer questions as they arise. I am not great with a data base but New Resilience makes it easy!
David Nissen
New Resilience is a game-changer for behavioral health treatment centers. Their CRM and Alumni Engagement platform is easy to use yet intuitive and quite robust. It is incredibly easy for marketing and business development staff to enter contacts and events, easy for admissions staff to track and manage intake calls and professional referrals, and easy for leaders and owners to access vital analytics to help make data-driven decisions. Beyond the software, the New Resilience team is always accessible, responsive to their customers, and highly communicative as they strive to understand the business needs of each customer individually, as well as the industry collectively.
Support
What is a behavioral health CRM?
A behavioral health CRM manages the relationships and operational workflows surrounding outreach, referrals, inquiries and admissions. It gives treatment centers one place to track each prospective patient and understand which activities produce recorded admissions.
What is the difference between a behavioral health CRM and an EHR?
A CRM primarily supports outreach and admissions, while an EHR primarily supports clinical documentation and care delivery. The two systems should exchange relevant information so staff do not have to enter the same information repeatedly.
Does New Resilience replace my EHR?
No. New Resilience works alongside your existing EHR. It manages outreach, referral relationships, inquiries, VOB and admissions while the EHR remains the system for clinical documentation and patient care.
Who uses a behavioral health CRM?
Business-development representatives, admissions coordinators, marketing teams, alumni coordinators and leadership commonly use the CRM. Each team works from the same inquiry and referral information while using role-appropriate workflows.
Which treatment programs can use New Resilience?
New Resilience is designed for behavioral-health treatment organizations, including residential, detox, PHP, IOP and outpatient programs serving mental-health and substance-use populations.
Which EHRs integrate with New Resilience?
New Resilience offers integrations with Kipu, BestNotes, Alleva and Ritten. Buyers should review the relevant integration page or confirm with New Resilience which records, fields and synchronization directions are supported for their configuration.
How can a CRM help treatment centers maintain census?
A CRM cannot create demand by itself. It can help teams respond consistently, identify stalled inquiries, cover missed follow-ups and understand which referral sources produce recorded admissions. That visibility helps a center improve the conversion opportunities it already has.
Is a behavioral health CRM HIPAA compliant?
A CRM used to handle protected health information should provide appropriate safeguards and a Business Associate Agreement. The treatment center must also configure permissions, integrations and staff workflows appropriately; purchasing software alone does not make an organization compliant.
