Alumni
Your best referrals are slipping away
Alumni send your highest-intent, lowest-cost referrals, yet they make up under 10% of referrals at centers without an alumni program versus 40 to 60% at centers that run one, because the work lives in spreadsheets and a couple of events a year. New Resilience keeps alumni engaged with steady, consent-based outreach so it actually turns into referrals.
Under 10% alumni referrals
Treatment centers without an alumni program
40-60% alumni referrals
treatment centers with an alumni program
Built for mental health
Long assessments cost you admissions
Mental health intake depends on clinical assessments, treatment plans, and hundreds - sometimes thousands - of pages of documentation. With the average inquiry taking around 19 days to reach admission, every extra day in that cycle is a day a family can disengage, and roughly 1 in 5 are lost to slow follow-up. New Resilience takes the busywork out of intake so qualified clients reach admission faster.
1 in 5 inquiries lost (21%)
to slow follow-up
~19 days
average inquiry-to-admit window
Insurance
Waiting on insurance verfication
Verifying coverage by hand runs about 16 minutes per patient, and roughly 28% of patients hit care delays while they wait. New Resilience verifies coverage in real time, so you can tell a family what's covered in minutes instead of days.
16 min
to verify one client's coverage by hand
28%
of clients face care delays from verification issues
Visibility
You can't see what's working
Your Outreach, admission, and EHR don't talk, so you can't tell what's driving admissions or where inquiries stall, and on average about a quarter of marketing budget goes to channels you can't measure. New Resilience puts it all in one place so you can see what's working and fix what isn't.
~26%
of marketing budget wasted on channels you can't measure
