CallTrackingMetrics integration
What the CallTrackingMetrics integration does
Calls captured in CallTrackingMetrics flow into New Resilience and attach themselves to the right referral source and opportunity, so no touchpoint goes unrecorded and nobody logs a call by hand. The call becomes part of the relationship history and feeds your source scorecards and conversion analytics.
Who it is for
Business development and admissions teams at behavioral health and substance use disorder treatment centers that run call campaigns or take a high volume of inbound calls and need to know which sources and campaigns actually produce admissions.
How it works
CallTrackingMetrics captures the call and passes it to New Resilience, which matches it to the source and opportunity and logs it on the record automatically. From there it rolls into the same reporting as the rest of your outreach, so a call and an admission can be traced back to the campaign or source that produced them.
What you get
Call attribution by source and campaign, feeding the referral source scorecards, so instead of guessing, you can see which channels drive calls, which calls become admissions, and where marketing spend actually pays off.
Security and compliance
HIPAA-compliant at every tier, with a signed BAA. Call data moves over secure, authenticated connections, and protected health information stays inside the platform's compliance boundary.
Implementation timeline
Setup is measured in minutes, with no consultant and no long contract. Our team confirms your CallTrackingMetrics configuration during onboarding.
