Alumni
Recovery doesn't end at discharge
In recovery, the months after discharge are when relapse risk is highest, and engaged alumni become your most trusted referral source. Yet that channel drives under 10% of referrals at centers without a real program versus 40 to 60% at the ones that run one, because the work lives in spreadsheets and a couple of events a year. New Resilience keeps alumni connected with steady, consent-based outreach, so people stay close to recovery and your best referrals keep coming.
Under 10%
of referrals and readmissions without an alumni program
40-60%
with an active alumni program
Insurance
Don't lose the admit to a benefit check
When someone is finally ready for treatment, the window is hours, not days, and residential care is expensive enough that nothing moves until benefits are confirmed. Checking coverage by hand runs about 16 minutes per client, and roughly 28% hit delays waiting on it. New Resilience verifies coverage in real time, so you can confirm a bed and admit before the moment passes.
16 min
to verify one client's coverage by hand
28%
of clients face care delays from verification issues
Visibility
You can't see what's working
Referrals come from interventionists, alumni, sober living, hospitals, and other programs, but when your outreach, admissions, and EHR don't talk, you can't tell which sources lead to admissions or where inquiries stall, and about a quarter of marketing budget goes to channels you can't measure. New Resilience puts it all in one place so you can see what actually works and fix what doesn't.
~26%
of marketing budget wasted on channels you can't measure
