Admissions
Every delayed follow-up costs an admit
When someone asks for help, the window to respond is short. Manual intake, scattered follow-ups, and disconnected handoffs make it easy for an inquiry to go cold before a team can move it forward. New Resilience keeps every lead, conversation, and next step in one place so your team can respond quickly and carry each person from first inquiry to admission.
Slow intake
Unanswered inquiries turn into drop-offs
Disconnected handoffs
Intake, admissions, and EHR updates fall out of sync
INSURANCE & REVENUE
Protect the admit and the revenue behind it
When someone is ready for treatment, delays in benefit verification can cost the admit, and disconnected claims follow-up can hide revenue after care begins. New Resilience connects coverage checks, admissions, and reimbursement visibility so your team can confirm a bed quickly and see what needs attention before revenue becomes a loss.
16 min
to verify one client's coverage by hand
28%
of clients face care delays from verification issues
AI DISCOVERY
Treatment discovery is moving into AI
Prospective patients and families increasingly begin their search in AI tools instead of traditional search alone. New Resilience helps teams understand which discovery channels create qualified referrals and connect that demand to admissions follow-up.
~2×
performance from AI-sourced referrals
~20–30%
of online referrals now originate from ChatGPT and AI
Alumni
Recovery doesn't end at discharge
In recovery, the months after discharge are when relapse risk is highest, and engaged alumni become your most trusted referral source. Yet that channel drives under 10% of referrals at centers without a real program versus 40 to 60% at the ones that run one, because the work lives in spreadsheets and a couple of events a year. New Resilience keeps alumni connected with steady, consent-based outreach, so people stay close to recovery and your best referrals keep coming.
~25%
conversion to admission from alumni referrals
~7%
conversion to admission from cold online inquiries
OUTPATIENT & TELEHEALTH
High-volume care needs a retention engine
Outpatient and telehealth MAT programs operate at a scale where small gaps in intake speed, scheduling, and retention quickly affect census. New Resilience keeps the full patient journey visible so teams can act before a missed follow-up becomes churn.
8–15%
monthly patient churn at outpatient and telehealth programs
2,000–4,000
active patients, with 300–500 intakes each month
Visibility
You can't see what's working
Referrals come from interventionists, alumni, sober living, hospitals, and other programs, but when your outreach, admissions, and EHR don't talk, you can't tell which sources actually lead to admissions or where inquiries stall, and about a quarter of marketing budget goes to channels you can't measure. New Resilience puts it all in one place so you can see what actually works and fix what doesn't.
~26%
of marketing budget wasted on channels you can't measure
FAQ
