How it works
We automate outreach, speed up intake with AI & VOB, and turn every interaction into actionable insights - all in one Marketing + Admission CRM.
Outreach & referral marketing
Maximize warm relationships at scale with iOS card scanner, on-the-go activity logging, email campaigns and tracking relationship quality
Streamlined Admissions
Move cases faster with smart workflows, using AI-assisted intake forms, AI on medical records, and case-level automations
Integrated Ecosystem
Sync with your tech stack - upstream and downstream, including EHRs, call tracking, and email - no more double entry
Analytics Driven Decisions
Turn activity into insight. Understand marketing ROI, conversion bottlenecks, and where to double down
EHR Integration
Marketing Campaign
Mobile App
AI on Medical Records
Reporting
VOB
New Resilience helps behavioral health teams verify coverage faster so they can make quicker financial intake decisions and move qualified patients into treatment without unnecessary delays. It is built for residential, PHP, IOP, and outpatient programs that need a faster way to understand coverage and keep admissions moving.
We built our VOB workflow because too many admissions opportunities were being lost to slow turnaround times, incomplete policy details, and back-and-forth manual work.
Faster admissions decisions
Run VOB earlier in the intake process so your team can confirm coverage sooner and prioritize the right next steps.
Better financial visibility
Eligibility and benefits data help your team understand coverage before care begins, so admissions can focus time where reimbursement potential is stronger.
Broad payer support
New Resilience supports a wide range of commercial and government payers, helping teams work from one system instead of chasing information across multiple tools.
Automated re-verification
Stay ahead of policy changes with automated re-verification, so your team is less likely to be surprised by termed coverage, benefit resets, or changes after admission.
seamless integrations
Out of the box, New Resilience integrates with leading behavioral health EHRs such as BestNotes, Alleva, Kipu, and Ritten, along with call tracking platforms like CTM and CallRail. For other systems, we integrate via API, eliminating the need for manual data transfers.
Agentic AI
Ask a question the way you'd ask a teammate and get an answer in seconds, with every number backed by a real record in your CRM. It finds what needs your attention and writes the follow-ups for you to review before they go out. Used by treatment centers across residential, PHP, IOP, and outpatient care.
Gather insights
Ask about your referral sources, inquiries, clients, census, or tasks in plain English. Every answer points back to the real records it came from, so you can trust what you're looking at. Ask what your census looks like today, or why admissions are sliding. You get live occupancy, a forecast, capacity by facility, and the specific thing driving the number.
Inquiry Conversion
Your team is taking calls and still losing winnable ones. Our AI agent pulls signal from CTM, your EHR, and past conversion patterns, then tells your admission coordinator live, on the call, what this specific family needs to hear to trust your facility. Same call volume, more admits.
Catch the ones slipping away
Our AI agent reads every inquiry and referral source and tells you who's gone quiet. When you said you'd follow up and never did, it brings that back in your own words, with how long it's been sitting.
Admissions Coordination
Agents schedule assessments, send reminders, and handle document collection, eliminating the back-and-forth that loses families between intake and admission.
