We embed with your team and do the day-to-day work of a dedicated alumni coordinator - from personalized outreach and follow-ups to community programming and re-engagement. You get the same hands-on alumni support you’d expect from an in-house hire, at roughly one-third of the cost. Your program stays active without the expense of adding a full-time position.
See how Thrive Treatment built Rooted.
New Resilience partnered with Thrive’s team to design and launch Rooted, a structured alumni community with staff coaching, discharge groups, weekly virtual gatherings, and scheduled outreach. Six-week launch · Three directly attributed alumni referrals in the first 30 days.
“New Resilience has been responsive, knowledgeable, and a true extension of ours.” - Ken Struss, Chief Growth Officer, Thrive Treatment
Your team builds meaningful relationships during treatment. Keeping those relationships active afterward takes dedicated time, consistent outreach, and someone who owns the work. Whether you’re starting a program, rebuilding one, or supporting an existing coordinator, we help turn your ideas into a program your team can sustain.
We run it for you
No dedicated alumni coordinator required
New Resilience manages programming, outreach, and ongoing coordination.
We support your coordinator
Already have someone in place?
Your coordinator leads with our programming, coaching, tools, and operational support.
One connected alumni community
Consistent outreach · Community programming · Ongoing support
HOW WE GET STARTED
01
Understand your program.
We learn how clients move through your services, what alumni support exists today, and where your team needs help.
02
Build the plan together.
We define the programming, outreach, responsibilities, and measures of success.
03
Launch and support the work.
We help put the program into practice, support your staff, and refine the approach as your community develops.
We shape the program around your alumni, your staff, and the way your center works. Together, we define the services and responsibilities that fit your needs.
Program design and launch
Build a practical plan for alumni outreach, community activities, staff responsibilities, and measuring progress.
Connection before discharge
Introduce clients to your alumni community while they’re still in treatment, with a clear next step when they leave.
Consistent alumni outreach
Set up personalized check-ins and re-engagement campaigns, with a process for staff to take over when an alum replies.
Community programming
Plan recurring groups, events, and opportunities for alumni to connect, contribute, and welcome new members.
Coordinator coaching and support
Give your alumni staff practical guidance, organized workflows, and an experienced partner to help move the program forward.
Reporting that informs the work
Track outreach, responses, participation, and attributed referrals so your team can see what’s working and where to focus.
QUESTIONS TREATMENT CENTERS ASK
