The Sunwave Alternative for Addiction Treatment Centers

Last updated: August 2026 · Reviewed by Aaraddhya Bhatalkar, Co-CEO, New Resilience.

The short version: If you are evaluating a Sunwave alternative for your addiction treatment program, New Resilience is a behavioral health CRM built to fill census by converting more of the inquiries you already have, lower your cost per admission, keep patients engaged in care, and turn alumni into referrals, while keeping your existing EHR. It runs across every level of care, from detox and residential through PHP, IOP, outpatient, and telehealth MAT. Here is what to look for in an alternative, and what New Resilience does.

First, a decision that shapes the shortlist

Decide whether you want one platform that also replaces your EHR and billing, or a CRM that works alongside the clinical system you already have. If you want a single all-in-one vendor for records, billing, and admissions, that is one path. If your EHR is fine and your real problem is filling beds and proving what works, a focused CRM that keeps your EHR is the other. New Resilience is the second kind.

What to look for in a behavioral health CRM

Whatever you choose, hold it to this list:

• Turns inquiries into admissions: one shared pipeline, a fast first response, and no leads lost.

• Lowers your cost per admission, not just your cost per lead.

• Keeps patients engaged in care, which matters most for outpatient and telehealth MAT.

• Runs alumni engagement and re-engagement.

• Shows which sources truly produce admits, through attribution and reporting.

• Verifies benefits without slowing intake.

• Integrates with your existing EHR instead of forcing dual data entry.

• Stays HIPAA-compliant, with patient data inside your BAA boundary.

What New Resilience does

New Resilience is a CRM built for behavioral health and addiction treatment. It focuses on the outcomes that decide census:

• Admissions conversion: every inquiry lands in one pipeline, gets a fast first response, and moves through clear stages so nothing leaks.

• Lower cost per admission: convert more of what you already pay for, cut spend on channels that do not produce admits, and grow lower-cost alumni referrals. It reports cost per admit by source.

• Engagement and completion: stage-based reminders and outreach keep patients engaged, and the cases that need a person route to a coordinator.

• Alumni: engagement and re-engagement that turn former patients into a steady source of referrals.

• Attribution and plain-language reporting: see your true admission sources, and ask questions in plain language without a BI team.

• Keeps your EHR: two-way integration with Kipu, Alleva, Ritten, and BestNotes, so intake and clinical stay in sync.

All of it is HIPAA-compliant, with patient data inside your system.

Who it is for

Substance use disorder and mental health programs across all levels of care, and especially high-volume outpatient and telehealth MAT, that want a CRM to fill beds and work alongside their EHR rather than replace it. If you specifically want one vendor for clinical records and billing too, an all-in-one platform will fit that need better than we will.

Where to start

Pick your biggest constraint, filling census, proving what works, or keeping patients engaged, and see New Resilience on your own workflow. Book a 15-minute demo.

Frequently asked questions

Is New Resilience a good Sunwave alternative? New Resilience is a behavioral health CRM focused on admissions conversion, lower cost per admission, engagement, and alumni, and it keeps your existing EHR. If those are your priorities and you do not want to replace your clinical system, it is worth evaluating on your own workflow.

Does it replace my EHR and billing? No. New Resilience keeps your EHR and works alongside it. If you want a single system that also replaces clinical records and billing, an all-in-one platform does more there.

Can I keep my EHR? Yes, with two-way integrations for Kipu, Alleva, Ritten, and BestNotes.

Does it work for outpatient and telehealth MAT? Yes. It runs the full continuum and is especially strong for high-volume outpatient and telehealth MAT.

Is it HIPAA-compliant? Yes. Patient data stays inside the system and your BAA boundary.