JOIN us
Customer Success Manager
Location:
Remote
New Resilience helps behavioral-health treatment centers lower client acquisition cost and increase admissions with an AI-native CRM, Alumni engagement tools, and a Referral Community that drives trusted, lower-cost referrals. We’re backed by respected operators in the space and used daily by admissions & outreach teams.
One step at a time, we’re on a mission to improve access to care using AI.
We are looking for a Customer Success Manager to help our customers get measurable value from our platform and services.
You will own the customer relationship after the sale - from onboarding through adoption, renewal, and expansion.
What you'll be responsible for
Lead onboarding and get customers live quickly.
Build strong relationships with customer leadership and day-to-day users.
Understand each customer's goals and ensure New Resilience is helping achieve them.
Proactively identify low adoption, risks, and opportunities before they become problems.
Run regular customer check-ins and business reviews.
Drive product adoption, renewals, referrals, and expansion.
Collect customer feedback and work closely with product and leadership.
Turn successful customers into references, testimonials, and advocates.
What we are looking for
2+ years in Customer Success, Account Management, or a similar customer-facing role.
Strong communication, organization, and relationship-building skills.
High ownership - you don't wait for customers to tell you something is wrong.
Comfortable working in a fast-moving startup with limited process and ambiguity.
Able to understand customer goals and connect product usage to business outcomes.
Experience in behavioral health, healthcare, SaaS, or CRM software is a plus.
What success looks like
Customers adopt New Resilience, see clear business value, renew, expand, and are excited to recommend us to others.
Why join us
Build category-defining agentic workflows: for a trust-based industry that needs better tools
High ownership: you’ll shape the agent architecture and what “autonomous” means in a real product
Mission: help treatment centers help more people, sustainably.
Benefits
Health, Dental, and Vision Insurance.
15 Paid Holidays.
Gym membership covered.
Frequent team dinners, events, and off-sites.
Email pranoy@newresilience.ai with your resume/LinkedIn and a short note on a complex problem you tackled and solved.
